Course Outline
This course is available as a 1 full day course or 2 half day sessions:
1 day – 9.30am to 4.00pm
Session 1 – 9.30am to 12.30pm
Session 2 – 1.00pm to 4.00pm
Session 1 - Creating a welcoming environment
This session looks at effective communication skills and techniques when dealing with clients either in person or on the telephone. It covers creating a positive first impression, active listening, dealing with difficult situations and dealing with patients from all walks of life, from the young to the elderly. It also looks at ways to create a pleasant, welcoming and safe reception area for patients of all ages.
Session 2 - Managing the appointment book
This session looks at effective management of the appointment book to minimise gaps. It also looks at confidentiality and privacy issues as well as one of the Patient Management Systems currently on the market.
Practice-based training
Please contact us if you would like this training delivered in your practice.
Who Should Attend
Anyone who works at the dental reception desk and would like to develop or enhance their skills.
Course Dates:
Hunter - 502CH
6 June , 7 September
Sydney - 502CS
6 June, 20 September, 11 December
Melbourne - 502CM
23 March, 22 June, 21 September
Enrolment Fee
Full day $300
Half day $150 per session
Enrolment fee covers training material, workbook and
refreshments. Lunch is included for full day course.
